Privacy Policy


We protect the privacy and security of visitors to our website.
In this policy you will find information about:

  • How to contact us
  • How your information is used
  • Sharing of your information
  • Commercial communications
  • Viewing of online advertisements
  • Your information and non-European countries
  • Personal information management
  • Your rights
  • Changes to privacy protection
  • Cookies


The data controller is:

Via Genova, 18 – 37024 Negrar VR
P.I. 02737130233

If you have any questions or suggestions about this communication, you would like us to stop using your personal information, you would like to exercise your rights set out above, or for complaints, please get in touch by sending an email to or by calling us on +39 045 7513835

Identification of the DPO

ORTONUOVO SRL is not required to appoint a Data Protection Officer pursuant to article 37 of the GDPR.

Legal basis of the processing

Your personal data will only be processed if you have given your consent or if necessary for the performance of a contract to which you are party or for compliance with a legal obligation (article 6, paragraph 1 letters a, b, c).


We use your personal information in different ways, depending on the type of information.

a) Name, Surname and contact details
To respond to your requests for information using the contact forms present on the website.
To send you information about new products and services by email or post (only with your authorisation).
To show you targeted adverts during your browsing experience online, so you can see our latest products and offers and we can see what you and other customers like.

b) Contact history
To provide support and assistance, so that when you contact us, you will receive the best possible assistance and our customer care can access all your previous requests.

c) Browser information
The information you provide us with when browsing our website, including device type and, if you choose to share this information, your location and how you use our website, helps us improve our website.

We anonymise and aggregate personal information (so that you cannot be identified) and use it for purposes such as research, data analysis, improvement of the website and app and development of new products and services. We also not communicate this information to third parties.


To provide assistance or any information you have requested:

We use the information you enter in our contact forms so that we can answer any questions you may have, send you informative materials or provide support.

Automatic profiling processes:
We collect information about you (anonymously) when you use our services, for example, we trace your behaviour and the content browsing flow through Google Analytics. This information includes the functions used; the links clicked on; the type, size and name of the attached files uploaded to the services; search terms.

We do not use automatic profiling systems to determine your preferences and behaviour.

Viewing of online advertisements:
We also use online advertising, to inform you about our services and help you see and find our products.
Like other companies, we send you banners and advertisements from ORTONUOVO SRL when you are on other websites and apps. We do this by using various marketing networks and we use a range of advertising technologies, such as pixels and tags, cookies and mobile device identifiers, as well as specific services offered by certain sites and social networks, such as a personalised Facebook audience.
The banners and adverts that you will see will be based on the personal information we hold about you or on your past use of ORTONUOVO SRL (for example, your search history and the content you have read on ORTONUOVO SRL) or on the ORTONUOVO SRL banners and adverts on which you have clicked.

Automatic profiling processes:
We collect information about you (anonymously) when you use our services, for example, we trace your behaviour and the content browsing flow through Google Analytics.
This information includes the functions used; the links clicked on; the type, size and name of the attached files uploaded to the services, search terms, IP address.


We do not sell your personal data to third parties (including your name, address where you live, email address and credit card details). However, we do have to communicate your data to the following companies to be able to provide you with our services pursuant to this policy.

a) Companies which work to enable us to send you the products that you have purchased, such as payment services providers, warehouses and order packing and shipment companies.
b) Professional service providers, such as marketing agencies, advertising partners and website hosts that collaborate with us in our business

If you would like to receive a full list of those entities, please send an email to


We collect information locally.
We transfer, process and store the information outside our country of residence, wherever we or our third party service providers operate to provide the services. We take measures to protect the information each time we transfer it.


We store your personal information for the period required to provide the services or (if you contact Customer Services) for the time required to produce exclusively the trend analyses and reports relating to the assistance.

Moreover, if reasonably needed or required to comply with legal or regulatory requirements, solve disputes, prevent fraudulent behaviour and abuse or to apply our terms and conditions, we may store some of your personal information even after the said reasonable period has ended.


You shall have the following rights with regard to your personal information:

a) The right to be informed when your information is used
b) The right to access the personal information we hold about you
c) The right to request that inaccurate personal information we hold about you be corrected
d) The right to request that your data be erased or that we stop using or collecting it
e) The right to stop receiving direct commercial communications and to withdraw consent to data processing for other types of unnecessary activities.
f) The right to request that we transfer or send parts of your data to you or another service provider
g) The right to file a complaint with the Italian data protection supervisor

If you would like to exercise your rights, or for complaints or questions, please get in touch.


You can send a request for erasure of your data to the email and we will delete them within the term of 30 days.

If you have expressed your consent to receiving promotional communications, you can choose to stop receiving them as follows:
a) By clicking on the “cancel” link present in all emails
b) By contacting Customer Assistance

We will then update your profile to ensure that you no longer receive commercial communications.
It could take a few days to update all the systems and you might continue receiving communications while we process your request.


In the event of substantial amendments to this policy, we shall undertake to draw your attention to them on our website or using other means of contact, such as email, so that you can examine the changes before carrying on using our site.


We use cookies on our website. For more information about the cookies, please visit the dedicated section at this link

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